Call Our Tech Support @ 949-627-5253

Remote Support

Need a Remote Support? in order to help you with your issue remotely.
Download the remote software below, give us your ID and password to let us in.

Please, read the Remote Support Session Disclaimer below before downloading the remote software.

Remote Support Session Disclaimer (RSSD)

By requesting and accepting a remote session from a Motech IT Solutions, Inc. representative to remotely assist you with a technical related issue, you accept responsibility for any changes made to the desktop content or system settings. Motech IT Solutions, Inc. does not assume and is not responsible for any liability for the linking and viewing of any desktop content, the operation of the TeamViewer/Zoho Assist software or system performance.

Motech IT Solutions, Inc. recommends for your security and privacy that you exit any applications you have open that is displaying content such as personal or confidential information before initiating a remote support session with a Motech IT Solutions, Inc. representative. Motech IT Solutions, Inc. further recommends that you remain seated at your desktop throughout the entire remote session.

Your data is important to us. It is up to you to ensure that you backup your data on a regular basis. Motech IT Solutions, Inc. will not be liable or held responsible for any data loss/breach or if any occurred during or after a remote session. If you require help in setting up a backup procedure for your data please do not hesitate to contact us for further assistance.

Motech IT Solutions, Inc. continuously undertakes to take the utmost care when in use of your computer. However, Motech IT Solutions, Inc. cannot guarantee that our service will resolve your problem or that attempting to rectify your technical issue will not cause additional problems requiring an on-site call.

On-site IT Tech / Remote Support

Are you in interested in one of the MOTECH Remote Support ?

If your answer is yes, click on Contact us button.

Remote Support Session FAQs

We use TeamViewer & Zoho Assist to connect remotely to your computer. TeamViewer traffic is secured using RSA public/private key exchange and AES (256-bit) session encryption. In Zoho Assist, All transmissions take place through Industry Standard Security using SSL/256-bit AES encryption protocols. This is the same standard used in Online Banking and Payment transactions.

Yes, we will need the TeamViewer Quick Support or Zoho Assist installed on your computer in order to provide remote computer support from our Remote Support page. After downloading the software, the installation takes less than a minute to complete. We can assist over the phone if you need help with the installation.

A remote session starts when we connect to your computer and will take as much time as it is needed to repair or fix your computer. The remote session will end after we disconnect.

You will not be charged any additional fees if multiple login and logout’s are required to fix Windows software issues.

 

Yes, we can also provide remote computer support on any Apple Mac Computer, like MacBook’s, MacBook Pro’s, iMac, MacBook Air, etc.

In case the same computer issue comes back again, we will attempt to fix it for no additional charge. We provide 100% satisfaction guaranteed!

It depends on the service, contact us please and let us know the issue so we can answer your question. The payment for each session is due before we start the remote session.

Contact us by phone or email during our business hours

Monday – Friday
8:00 AM – 6:00 PM

You can pay your invoice:

  1. Credit/Debit card using our secured online invoicing system
  2. Bank check name to Motech IT Solutions, Inc.
  3. Venmo
  4. Zelle
  5. Cash

Yes. We will send you an online secured Credit Card Authorization Form. Please, fill the required fields and submit so we can proceed with scheduling the appointment for you.

After your approval to our service estimate, we will schedule you an appointment for quick on-site/pick-up, fix and drop-off service.

Our prices are very competitive that you will NOT need a discount and sometimes we do not charge travel time fees and other times, we lower our fees to assist you and taking in consideration not exceeding the cost of item.

Our business also is so friendly and understanding that sometimes we wave the cancellation fees if applied.
To learn more about the cancellation fees, please click the Cancellation Policy to visit the page.